Fair refunds, explained plainly.

01At a glance

• Discovery calls are free. There is nothing to refund.
• Cancel before work starts: full refund.
• Cancel after work starts: we refund what you paid for work not yet done.
• Our mistake or a billing error: we fix it or refund it in full.
• Approved refunds are processed within 7 business days to your original payment method.

02Returns

Because we provide services and digital files, there are no physical products to return. If a delivered file is defective (for example corrupted, incomplete or not what was agreed), tell us and we will correct or replace it at no cost.

03Cancelling before work starts

If you cancel in writing before we start work on your project, we refund 100% of what you paid. If, with your approval, we already paid a third-party cost for you (for example a domain, software subscription or stock asset), that cost is deducted, and we hand over whatever was bought.

04Cancelling after work starts

You may cancel a project at any time by telling us in writing. We then stop work and refund the amount you paid minus:

• the value of work already completed, based on the milestones in your proposal, or on the time spent if there are no milestones;
• deliverables and milestones you have already approved;
• non-refundable third-party costs already incurred with your approval.

You receive the work completed up to the cancellation date.

05Monthly services

Monthly services (such as social media management or ads management) can be cancelled at any time before the next billing date, with no further charges. The current month already paid is not refunded once work for that month has started, except where we fail to deliver it.

06Training and scheduled sessions

Training sessions, workshops and photo or video shoots can be rescheduled at no cost with at least 48 hours’ notice. Cancellations made with less than 48 hours’ notice may be charged for costs already incurred (such as travel, venue or crew bookings). Sessions already delivered are not refundable.

07What is not refundable

• Completed work, and deliverables or milestones you have approved.
• Advertising spend paid to Meta or other platforms. These payments go to the platform, not to us.
• Third-party costs already paid with your approval (software subscriptions, domains, hosting, stock assets, printing, venue, travel).
• Training sessions and shoots already delivered.

Results are not guaranteed (see our Terms and Conditions), so a campaign or system not reaching a hoped-for result is not, by itself, a reason for a refund. We will always review your concern and propose a fair solution.

08When the problem is ours

If we do not deliver what was agreed in your proposal, tell us in writing. We will correct it within 15 business days or a timeline we agree with you. If we cannot, we refund the amount you paid for the undelivered part, in full.

Duplicate payments, overcharges and other billing errors are refunded in full.

09How to request a refund

1. 01
   Email futureforwardfilipinos@gmail.com with the subject “Refund request”, within 30 days of the payment or of the problem you are reporting.
2. 02
   Include your name, business name, invoice or payment reference, payment date and amount, and the reason for your request.
3. 03
   We acknowledge your request within 2 business days and give you a written decision within 7 business days.
4. 04
   Approved refunds are processed within 7 business days to the original payment method (card, e-wallet or bank account). Depending on your bank or card issuer, it may take another 5 to 15 banking days to appear on your statement.

For change-of-mind refunds, payment-processing fees that are not returned to us may be deducted. They are never deducted when the refund is due to our error.

10Not happy with the decision?

You can escalate any refund decision under our Dispute Resolution Policy. Please contact us before filing a chargeback with your bank or card issuer, so we can resolve it faster.